FAQ

Naturnest rooftop tents can be mounted on most roof racks and crossbars on the market. Rooftop tents are designed to be mounted on crossbar type roof racks, we recommend at least 2 crossbars. The crossbar weight capacity (DWC – the weight the rack can actually carry while the vehicle is in motion) of the roof rack must be at least equal to the weight of the tent. You can find the tent weight under each product on our website. There are too many roof rack options on the market to try and give you a straightforward solution.

Depending on the tent model number, the Naturnest rooftop tent can accommodate 2-4people
2 people：Polaris plus、polaris、orion
3 people：Sirius、Sirius 3，Andromeda soft shell
4 people：Sirius 2

We only have warehouses in the United States, Canada and Germany, we can only deliver goods to these three countries, other countries and regions can not deliver goods.

Naturnest rooftop tent can quickly complete the construction and demolition within one minute. We not only pursue fast speed, but also pursue high quality.Please refer to the instruction manual for details.

Each tent has a weight capacity of around 220 lbs. per camper. Please keep in mind that the weight within the tent needs to be evenly distributed and supported. The approximate weight limits per tent size are as follows:
Polaris plus、Polaris、Orion,Andromeda soft shell: ~440 lbs
Sirius, Sirius 3: ~660 lbs
Sirius2: ~880 lbs

Naturnest tents were designed to allow sheets to be left on and a thin blanket or sleeping bag left inside.
If the side straps do not touch or you need to sit on the tent to get it to close then you will cause permanent damage to your tent and shorten the life of your cover zipper. ( the zipper tab will be the first to break)
Memory foam toppers will NOT allow the tent to fold correctly and will cause permanent and irreparable damage.

You can use it wherever an overnight stay is allowed.

Naturnest rooftop tent After strict wind and rain prevention test, it can deal with many harsh environment and days Gas conditions.

If there is in stock, it will take about 1 to 2 working days to ship.
Sunshade and small accessories will be delivered by express within 5-7 working days, and tents and other large items will be delivered by truck, which is expected to be delivered in 10-15 working days.

We can ship to remote areas of the United States and Canada, but you need to email our support team to get shipping quotes for these destinations.

For rooftop tent freight, be sure to provide the best contact phone number and email when placing an order. Once your tent is shipped by freight, you will receive a call from the Ceva Express Freight department prior to the expected delivery date to schedule delivery appointments.

Make an appointment to deliver the tent to you, and you or friends or family must be present in person during the delivery appointment.

Naturnest offers a 1-year manufacturer's warranty on all materials, workmanship, and parts. This covers manufacturing defects and replacement of accessories or damage to accessories, but does not cover normal wear and tear, cosmetic blemishes that occur through use, or damage caused by improper use, improper cleaning, or improper storage. Naturnest will repair or replace (at our discretion) defective items at no charge to the customer.

Please contact our sales team support@naturnest.com to inquire about dealer opportunities.

If you found water in your tent, it is very unlikely that your tent has leaked. Naturnest tents and awnings are made to the highest specification using high quality waterproof materials and components. Waterproof material generally works both way , if it can keep water out it can also keep it in. We use tough waterproof fabrics strong stitching techniques and where possible tape seam sealing to keep it out.

Did you know that 1 person can produce up to 16oz of condensation per night? So, let’s say you have 2 people in a tent, that is potentially 32oz of water inside your tent! Other likely sources of moisture are wet shoes, clothes, dogs, even the air itself! Warm air can hold more moisture than cold air, as the temperature falls at night the more moisture is released into the air. Fact,even without occupants, the air inside the tent can hold approximately 16oz of water!

Air temperature in the tent can become warm and humid from people, heaters,and a lack of ventilation. When the warm air inside the tent hits the relatively cool fabric of the tent, the moisture condenses into liquid form.

In certain weather conditions, the design of any tent can be overwhelmed by moisture. For example, if it is a cold night and there is no breeze to circulate the warm, moist air out of the tent, condensation is likely to form.

If the outside temperature is much cooler than that inside the tent, The warm, humid air inside the tent then condensates onto the area of the wall of the tent . This moisture can then appear as water droplets on the walls or seams and in some cases may drop onto the mattress forming wet patches.

Anti Condensation mats cannot actually stop condensation, they do however provide room between the mattress and the floor of the tent for air to circulate and to keep a small gap between the cold surface(tent floor) and your mattress does not soak up water, The mattress in most Naturnest tents has a waterproof base to stop this from happening hence the reason we do not add the weight and bulk of the Anti Condensation mat.

Here are our top tips on keeping you and your tent dry

1)Ventilate Your Tent!

The most effective way to prevent condensation is to ventilate your tent and reduce the internal humidity of your tent by promoting a good airflow.
Examine your tent for low and high venting options and open them to let the moist air flow out. If the weather conditions permit, leave the upper and lower sections of the door open, mesh sections can be kept fully zipped. If appropriate, also ensure vents at the rear of the tent are fully open. Make sure the vents are not obstructed by bags or sleeping bodies.

2)Store Wet Stuff Outside

Towels, boots, waterproofs, swimmers , wet fishing gear … keep that wet stuff out of the tent. Use boot bags for those and perhaps a line to hang those other wet items to help them dry.

3)Do Not Use Heaters

Warming the air inside the tent will increase moisture in the air as warmer air can support more moisture , plus the warmer the tent is the more moisture will be released into the tent through evaporation and perspiration. Instead of heating the tent, warm yourself up with the right clothing and good sleeping bags.

4)Open a Window

Opening a window and/or using a small fan provides much needed airflow that helps the warm moisture laden air from settling on the tent fabric.

5)Being closer to water increases the amount of moisture in the air.

Rivers and lakes can increase humidity. Setting up a little further away from water sources can help reduce condensation.

6)Take Spare Towels

In some weather conditions condensation is difficult to avoid. Reduce it using the steps above and pack a spare towel to simply wipe it away.